FAQ

Order

How do I place an order?

Following are the steps to place an order successfully:

  • When browsing through our website, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
  • After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall enter billing address and pick a payment method. (different payment methods are available as addressed in FAQs below)
  • You will receive an email of sales invoice which verifies that we have received your order.
  • Your order will be confirmed via phone call by our Customer Service and will be processed for delivery.

How long will my order take to arrive?

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 2-3 days to arrive; whereas, international orders normally take 7-8 days.

How many times does the courier service agent attempt to deliver my order?

You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

Do you take orders over phone call or WhatsApp?

Yes, you can place your order on WhatsApp at +92300-5493272 or call our landline number at +9241-8403116 . Please ensure to provide the article number and color of the product you wish to purchase.

How will I know the status of my order?

You can contact our customer service to know the status of your order. Helpline/WhatsApp: +92300-5493272

What does it mean if I don’t receive a sales invoice via email after I checkout?

If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed. You can call our customer support for any order issue.

Can I cancel my order?

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service.  Return and Exchange Policy shall apply once the order has been placed.

What is the difference between order ID and tracking ID?

Order ID will be issued at the time you place an order, it is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched, this ID will be used to track your order and the status of delivery. For domestic orders, you can track your order here (http://www.tcscouriers.com/pk/Tracking/Default.aspx) For international orders, you can track your order here (https://www.dhl.de/en.html)

What is the difference between ‘add to Wishlist’ and ‘add to cart?

 “Add to Wishlist” means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

Can I add more items to my existing order?

You will have to place a new order and cannot add more items to the order that has been processed. Please contact our customer service immediately to make any changes before shipping.

Does adding an item to the cart means that the item is reserved?

Just adding the product in the cart does not mean the product is reserved. The product is not yours until you place an order and pay for it.

My Account

How do I create an account?

Click on ‘Create an Account’ mentioned in our account section, you will be promoted to a page on which you will be required to fill out personal details in order to create your account.

Do I need to have an account to shop with you?

 You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

How can I change my shipping address?

 Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.

What if I forget my password?

Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

Shipping

Do you charge for shipping?

We provide free shipping on all orders above 2000/- PKR.

Do you ship internationally?

Yes, we ship internationally!

Are the prices inclusive of delivery charges?

No. The prices are exclusive of delivery and shipping charges.

How are the delivery charges calculated for international orders?

Delivery charges for international orders vary according to the weight of parcel and the region of delivery.

Payment

What payment options are available?

Following are the payment options available to shop at our online store:

  • Cash on Delivery (For domestic clients only)
  • Online payment (via Debit Card/Credit Card, EasyPaisa, JazzCash)

What happens if my payment fails?

The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

Can I get a refund?

No. ThisMiss Store strictly follows ‘No refund’ policy. However in case of any defect or damage we will verify it first and process the refund accordingly. Kindly read our Returns and Exchange policy for further details.

What does Cash on Delivery mean?

If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

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